Refund Policy

• “Company“ The brand HappyBra®, which is owned by Cool Sisters Apparel LLP, is the Company mentioned throughout this Agreement. Whenever we refer to 'the Company', 'We', 'Us', or 'Our', we are talking about Happy Bra, registered address House no. 5, Bhandup West, Mumbai, Maharashtra 400078. The HappyBra Platform helps users buy Women's Intimate Wear such as bras, panties, shapewear, activewear, sleepwear, and other related products.

We strive to offer our Users the best possible experience, ensuring satisfaction throughout every step of the process, from placing an order to initiating a return. When you buy on HappyBra, returning the product is easy and we want to be your go-to shopping destination.

This policy outlines our procedures for product cancellation, return, and refund, in addition to the Terms. We aim to provide a hassle-free experience for our customers in the event of cancellation, return, or refund of a product.

• 1 APPLICABILITY OF POLICY

  • When you use the HappyBra Platform or place an order for Products through it, you are agreeing to be bound by the terms set forth in this Policy without any changes. These terms are non-negotiable, and by accepting them, you are acknowledging your obligation to comply with them. If you don't accept the conditions in this Policy, we recommend that you don't use the HappyBra Platform.

  • Please be aware that we may occasionally modify the terms of our policy that dictate how you can return, get a refund, or cancel an order for products on the HappyBra website. Before using the HappyBra Platform, always check the Policy to make sure you understand the current terms and conditions.

• 2 TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS

  • 2.1. Cancellation of Products

  • (a) You have the option to cancel your order for our products partially or entirely, without any penalty, before we issue and process your invoice. Once an invoice has been processed and issued, it is not possible to cancel your order.

  • (b) If you have second thoughts about the order you placed for our products, cancel it by using your unique tracking ID to track the delivery status. Simply email us at care[@]happybra.in or call us at +91 74001 74193 to request the cancellation. We are always ready to assist you.

  • (c) If you cancel your order before we issue and process the invoice, no worries - we'll cancel the order and issue a refund for the Products in a timely manner. You can expect to receive your refund within 15 business days after we receive your cancellation request. We will issue the refund amount back to your original mode of payment.

  • 2.2 Return of Products

  • (a) You may request a return for certain pin-codes only if the product costs more than Rs. 500. Return can be initiated only if: (i) Product is damaged; (b) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the HappyBra Platform; or (vii) you are dissatisfied with the purchased Product (“Non-Compliant Produc”). To request a return for a product you purchased, you must do so within 100 days from the date of delivery. This Return Period starts from the time you receive your order, so please initiate your request for a return promptly. We are happy to help you with your return, but we can only accept returns during the first 100 days after you receive the product.

  • To make sure we can pick up your order without any issues, please keep the products in their original condition. This means they should be unused and come with all the original packaging, including the invoice, user manual, warranty cards, MRP tags, and original accessories. These items are important for the return process, so make sure they are all together. If you want to return a product, we'll accept it under the conditions stated in our policy.

  • Pick-up and Self-Ship Option:

    • (i) Pick-up - At ₹100 extra charge, we provide a convenient pickup service at most locations. You will see the pickup option when you submit a return request.

    • (ii) Self-Ship – If our pick-up service is not available in your area, we kindly ask that you personally ship the product back to us. Our team will guide you through the process to ensure a hassle-free experience. We will give you HappyCoins worth the amount spent on shipping in case of similar situations.

  • If you need to return a Product, please register your request on the HappyBra Platform as soon as possible. After you request to return the products, we will check if the defects, damages, or non-compliance issues are valid and caused by us. We decide whether to accept the return or not. After verification, we will either approve or reject the return request accordingly. To confirm your claim, we may ask you to send us pictures of the damaged or defective product you received. Once we assess the damage or the issue described in the return request, we will decide on the best way to resolve it. Our decision will be based on the assessment report and we'll take care of everything.

  • We can only accept returns if the item is in its original condition, with all accessories and price tags. We can't accept returns on certain types of products and you must request a return within the specified time frame. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the User, or a third party or any depreciation in the value for other reasons will not be deemed such Product a Non-Compliant Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.

  • You may request a return for the Product(s) bought from our store only if the Product(s) meet the following necessary requirements:

    • (i) The Product has not been worn, soiled, cleaned, or tampered with by you.

    • (ii) The price tag /bar code, brand tags, original packaging material, and accompanying accessories are intact and not altered, damaged, or discarded by you.

    • (iii) The Product is not altered, unless proven vendor defect.

    • (iv) Return is being initiated against the order under which it was bought and from the same account and the serial number/ bar code of the Product matches our records.

    • (v) There is no foul odor, perfume, stains, dents, scratches, tears, or damage on the Product.

    • (vi) The Product(s) if bought as a set should be returned as the complete set.

    • (vii) Products returned should be in unused, undamaged, unwashed, and in a saleable condition.

    • (viii) We are satisfied that the Product has not been rendered defective or unusable.

    • We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions.

  • We use our partners in reverse logistics to handle product returns. After you request to return a product on HappyBra, we will acknowledge your request. Then, our reverse logistics partners may contact you to arrange for the purchased products to be collected.

     

     

  • 2.3 Refund

  • When requesting a return or cancellation of products on the HappyBra platform, you have the option to seek a refund for any non-compliant items. We will issue a refund only if we have received payment for the product. The refund will be processed exclusively for you.

  • Before canceling or returning any of our products, please note that we will need to review and confirm the items and documents involved. We will then process a refund within 10-15 business days of confirming any defects or non-compliance with our return policy. Rest assured that any Products eligible for return under our terms will receive a refund promptly. We will process your refund if the product is returned in its original condition, with the price tag and packaging intact, along with all accessories. This is subject to our conditions. We will not provide a refund for any Product that does not meet the refund criteria established by our verification and assessment process. Your refund will be credited back to your original form of payment or you can choose to keep it in in your HappyBra's wallet as Happy Coins.

  • Unfortunately, we are unable to provide cash refunds. We will refund the amount to your original payment method within 15 working days after we receive your return or pick it up with our courier partner. Banks and financial intermediaries may take a while to process refund requests. If you don't receive your refund by the expected date, feel free to contact us, and we'll be happy to assist you.

  • The User will not receive a refund for any shipping or other charges. If you receive a defective or damaged product due to reasons we accept, we may give you a refund for the shipping charges. If you receive a damaged or defective non-returnable Product, we will refund you after verifying and assessing the damage or defect.

  • If a product doesn't meet our quality conditions when returned, we have the right to refuse a refund request. We may in such cases notify you and send the returned Product back without initiating a refund.

  • 2.4 Exchange

  • To request an exchange, you can only do so for specific pin codes and if the product that you want to exchange costs over Rs. 500. You must request an exchange within 100 days of receiving the Product.

  • For a smooth exchange pick-up, make sure you keep the original condition of the products and keep all their original packaging, including the invoice, outer box, MRP tags, user manual, warranty cards, and accessories intact. This means that the Products should not have been used or altered in any way. To ensure a smooth exchange process, it is recommended to follow these guidelines. We would accept the request for the exchange of such product subject to the terms of this policy.

  • If you need to exchange a product under this policy, please register a request on the HappyBra platform as soon as possible. We will verify at our own discretion whether the defects, damages, and non-compliances claimed by the customer are acceptable or if they are a result of our wrongdoing. After conducting the verification, we will either accept or reject the exchange request. To verify your claim, we may ask you to send us pictures of the damaged, defective, or non-compliant product you received. We may also need to send someone to inspect the product in person. After assessing the reported damage or concern, we will use our judgment to decide how to resolve the issue in the best way possible.

  • Your exchange will only be processed if certain conditions are fulfilled, such as the Product being in its original condition with all tags and packaging intact and no damage having occurred while in your possession. Some Products cannot be exchanged, such as underwear, beauty products, and certain accessories due to hygiene and safety standards. It's also important to request an exchange within the Exchange Period. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a Non-Compliant Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.

  • To exchange a product, it must first meet certain requirements.

    • (i) You must not have used, dirtied, washed or interfered with the product.

    • (ii) Make sure that the price tag, bar code, brand tags, original packaging, and accompanying accessories are not damaged or thrown away by you.

    • (iii) The product cannot be changed unless it has a defect from the vendor.

    • (iv) If you want to exchange a product, make sure you are using the same account and order you used when you purchased it. Furthermore, ensure that the serial number of the product matches the records of the purchase. This way, we can proceed with the exchange and provide you with a replacement quickly and efficiently.

    • (v) The product is in perfect condition with no bad smell, marks, scratches, tears or damage.

    • (vi) If you purchase a set of products, they should be exchanged as a complete set.

    • (vii) Products being exchanged must be unused, undamaged, and in a condition suitable for resale. They shouldn't have any signs of wear and tear.

    • (viii) We should be satisfied that the product is not damaged or not used.

    • We retain the right to decline your request for Product exchange if it fails to comply with the conditions mentioned above.

  • We use reverse-logistics partners to facilitate the exchange of purchased products. Once we receive a request for a product exchange on the HappyBra website, we will acknowledge it promptly and proceed accordingly. Our partner for product returns will contact you to deliver the new item and pick up the original one.

  • "If you exchange any items, the cost of gift wrapping services will not be refundable." Please note that we cannot reimburse you for the gift wrapping fee in the event of an exchange. Also, we will not be able to gift wrap any replacements you have asked for.

• 3 CUSTOMER SUPPORT

   

  If you have any questions or issues with regard to return, refund, or cancellation, feel free to reach out to our customer support team. They can be contacted at:

   

  Contact Details:

   

  Email: care[@]happybra.in